Find information about Canadian delivery, tracking, returns and exchanges below. For help with an order, contact us.
Shipping within Canada
We ship within Canada only. We do not ship to the United States, other international destinations or P.O. boxes.
Processing your order
Most orders are processed and shipped within 24–48 hours. If processing is delayed beyond two business days, we will email you with an updated shipping date. Please check the product page for any specific availability or backorder information.
Shipping rates
- Free shipping on qualifying orders over $100 before tax.
- Free shipping may not apply to remote locations; additional shipping charges may apply.
- Shipping rates are calculated and displayed at checkout.
Estimated delivery times after dispatch
- Ontario and Quebec: 1–3 business days.
- Western and Atlantic Canada: 3–7 business days.
- Remote areas: 7–14 business days.
These delivery estimates are separate from order processing time.
Carriers and tracking
We ship with Purolator, UPS and FedEx. Once your order ships, we will email your tracking details. You can also check your order through your account.
Returns and exchanges
Eligible items may be returned within 30 days of delivery. Items must be unused and in their original packaging, with proof of purchase. Returns must be authorized before you send them back.
Non-returnable items
- Used cookware, knives, glassware and small appliances.
- Gift cards.
- Final sale items.
Start a return
- Email info@kitchenessentials.ca with your order number, item and reason for return. You can also access your order through your account.
- Wait for return authorization and instructions before shipping your item.
- Pack the item securely in its original packaging and follow the return instructions provided.
Shipping costs, refunds and exchanges
Return shipping is paid by the customer unless the item was incorrect, defective or damaged in transit. Original shipping fees are non-refundable unless the item was defective or incorrect.
Refunds are issued after inspection. Exchanges are subject to availability.
Damaged items
Please report damage within 5 business days of delivery, with photos. Email your order number and photos to info@kitchenessentials.ca.
More questions? Visit our FAQ or call 1-888-510-5542.