Where are you located and which currency is your pricing in?
We are located in Markham, Ontario, Canada. All of are prices are in Canadian Funds
How long before my order is shipped/arrives?
Most orders are shipped within 24-48 hours.
After your order is shipped it usually takes between 1 & 5 business days for your order to arrive.
In the case your order will take longer than 2 business days to ship you will be contacted via email with a shipping date.
My order status is Awaiting Fulfilment what does this mean?
Awaiting Fulfilment is the status of your order until it is in the shipping department, at which point you will receive a confirmation email with a tracking (link) number and the updated status of Shipped.
When will I be charged for my order?
When you place the order online you are charged immediately.
If you prefer not to pay until your order is shipped you can place your order over the phone. Please tell the operator that you wish not to be charged until the day of shipping.
How can I reach you?
You can email us at firstname.lastname@example.org (we do are best to respond to all inquiries as quick as possible)
You can call us at 1-888-510-5542 (if we don't pick up leave a message we will call you back usually within a few minutes)