Shipping Policy
At KitchenEssentials.ca, we offer fast and reliable shipping across Canada. Orders usally ship within 1–3 business days.
Shipping Rates
- Free shipping on orders over $99 (before tax)
- Flat-rate shipping may apply to remote areas
- Rates are calculated at checkout
Carriers
We ship with Purolator, UPS, and FedEx. Tracking is provided once shipped.
Delivery Times
- Ontario & Quebec: 1–3 business days
- Western Canada: 3–7 business days
- Atlantic Canada: 3–7 business days
- Remote areas: 7–14 business days
Tracking
You will receive a tracking email or log into your account.
Restrictions
Canada only. No P.O. Boxes or international shipping.
Return & Exchange Policy
Returns accepted within 30 days of delivery for unused items in original packaging.
Eligibility
- Unused and in original packaging
- Proof of purchase required
- Return must be authorized
Non-Returnable
- Used cookware, knives, glassware
- Used small appliances
- Gift cards
- Final sale items
Start a Return
- Log into your account
- Email info@kitchenessentials.ca
Refunds & Exchanges
- Refunds issued after inspection
- Exchanges based on availability
- Shipping fees are non-refundable unless defective or incorrect
- Return shipping is paid by the customer unless the item was incorrect, defective, or damaged in transit
Damaged Items
Report within 5 business days with photos.
Our Promise
Fast shipping, careful packaging, and reliable service on every order.
