Excellent customer service; Raffi called manufacturer to ensure item was indeed, in stock. He promptly called me back. Fast shipping. I received it 4 days after placing the order. Stewpot was packed in bubble wrap, swaths of brown paper, 2 boxes. Perfect. It’s a wedding gift so I don’t know if couple like it or not. But, I have several older Emile Henry pieces and they are top drawer in function and ease of cleaning. Thank you, Kitchen Essentials.